Green Mountain Coffee Roasters has allowed a rogue affiliate to tarnish their good name and instead of removing the affiliate from their online marketing program they are apologizing to the affiliate for not being more clear in their terms.
The long and short of the problem with Green Mountain Coffee Roasters is that they had an affiliate violating their agreement and when a consumer felt like they were slighted by the affiliates unclear website terms they filed a Rip Off Report about Green Mountain Coffee Roster’s Affiliated website. The webmaster of the site then proceeded to denigrate the consumer and use threats of lawsuits and legal action to get the consumer to retract the comment.
The webmaster also used an alias to expose the consumers real name. The webmasters real name that she has used in communications with me and Green Mountain Coffee Roasters is Donna-Lee Moore-Stout and Ms Moore-Stout as of this writing has not issued the consumer an apology for her actions in the same public forum that she used to attempt to belittle the consumer.
By allowing this webmaster to remain in the Green Mountain Coffee Roasters affiliate program GMCR is doing a poor job to protect it’s most valuable asset - Their Customers.
